Dial 611 from any handset
Support is programmed into every phone we install. Dial three digits and a real person picks up within three rings.
Support
Three digits away, any time you need us.
Already a customer? You're never more than a 611 away from the people who built and installed your system.
Call (877) 505-0170
From any other phone, the same Long Island team answers.
On-site service
If hardware fails or your office changes, a technician comes to you. Scheduled through your Client Concierge.
Your Client Concierge
Every account has a named owner with a direct line. If you don't have theirs handy, 611 will connect you.
Prefer to write it up?
Open a ticket with what's happening and the best number to reach you, and the support team picks it up from there. Urgent? 611 is still faster.
Which button does what?
Step-by-step guides for every device we install, making, transferring, parking and conferencing calls, paging, mute, do not disturb and voicemail. Each one comes as a printable one-page PDF too.
Shopping rather than troubleshooting? The support promise itself, three rings, stateside team, on-site installs, is laid out on the Support Promise page.