Every call transcribed
Both sides of the conversation, written down and searchable. Pull up what was actually said three weeks ago instead of relying on whoever took notes.
Searchable by number, agent, date range or phrase.
Platform · AI
Every call, written down and figured out.
Transcription, sentiment and tone on every conversation, so what happened on the phone stops depending on whether somebody remembered to write it down.
What it does
Four things, on every call.
Not a separate product you have to remember to open. It runs on the lines you already have.
Sentiment scored per call
Each conversation gets a sentiment score and a positive / neutral / negative read, so a bad week shows up as a shape on a chart rather than a surprise at renewal.
Rolling average across a user or the whole team.
Talk ratio and tone
Who spoke, for how long, and how it landed, neutral, professional, friendly, apologetic, tense. The coaching conversation stops being about opinion.
Broken out by agent, with a seven-day trend line.
Outcomes, tagged
Opening, follow-up, and the rest, categorised automatically so you can see what a week of calls actually consisted of, not just how many there were.
Filterable alongside sentiment and tone.
How it fits
Nothing to roll out. It's already on.
- 01
It runs on the calls you already make
No separate dialer, no browser extension, no change to how anyone works. The analysis happens on your Blinksoft lines, on every call, from day one.
- 02
Findings land in one dashboard
Filter by user or team, by number, sentiment, tone, outcome or date range. Recent calls list underneath with the score, the talk ratio and playback.
- 03
Ask it a question
Ask AI sits on any call record. Ask what the customer objected to, what was promised, or what to do next, and get an answer from the transcript rather than a guess.
Who it's for
Useful the week you turn it on.
Sales floors
Coach from evidence. See talk ratio and tone per rep instead of sitting in on one call a month.
Front desks & service teams
Catch the calls that went badly the same day, not when the review shows up.
Owners with no time
A weekly read on how your business sounds to the people calling it.
What it costs
AI analytics is part of the platform, not a per-seat add-on stacked on top. Plans start at $20 per user per month with equipment, installation and support included.
Ready when you are
See it on your own calls.
We'll walk through the dashboard with your numbers in it. 4.8★ across 280+ Google reviews.
Typical response the same business day · No contract until your system is installed, tested and signed off