Legal
Privacy Policy
Effective date: September 30, 2026
Blinksoft LLC ("Blinksoft," "we," "us") provides business phone systems, related hardware, software, and support services, and operates the website blinksoft.ai (together, the "Services"). This policy explains what personal information we collect, how we use it, who we share it with, and the rights and choices you have.
It covers: visitors to blinksoft.ai; prospective customers who request quotes or information; our customers and their authorized administrators; and, where noted, the employees and callers of our customers whose communications pass through systems we operate.
Contact: privacy@blinksoft.ai · (877) 505-0170.
1. Our two roles: controller and processor
Blinksoft handles personal information in two distinct roles, and your rights run differently under each.
As a business (controller). For website visitors, prospects, and our customers' account and billing information, Blinksoft decides how and why the data is used. This policy governs that data directly.
As a service provider (processor). The content of communications that flow through a customer's phone system — calls, recordings, voicemails, texts, faxes, and the AI analysis generated from them — is processed on behalf of, and under the control of, the customer (typically your employer, or a business you called). We process it to deliver the service and follow the customer's instructions regarding it. If you are an employee or caller of one of our customers and have a question or request about a recording or message, direct it to that business. We will support our customer in responding.
2. How we collect personal information
We collect information in four ways: directly from you (forms, calls, emails, orders, support tickets); automatically when you use the website or Services (cookies, log data, call detail records); from third parties (carriers and porting databases when we move your numbers, payment processors, advertising and analytics partners); and by derivation, when the Services generate new information from existing data (for example, an AI transcript or sentiment score derived from a recorded call).
3. What we collect
| Category | Examples | Collected from |
|---|---|---|
| Identifiers | Name, business name, email, phone number, business address, IP address | You; automatic collection |
| Commercial information | Quotes, orders, plan and hardware selections, billing history | You; our records |
| Financial information | Payment card or bank details (handled by our payment processor; we do not store full card numbers) | You |
| Internet activity | Pages visited, referring pages, device and browser type, interactions with our site and emails | Automatic collection; analytics and advertising tools |
| Service usage & configuration | Extensions, routing rules, phone numbers, device registrations, feature settings, call detail records (numbers, time, duration, routing) | Automatic collection; you |
| Audio and communications content | Call recordings, voicemail, SMS/fax content — processed in our service-provider role (Section 1) | The customer's use of the Services |
| Derived information | AI transcripts, summaries, sentiment and tone indicators, talk-time metrics, outcome tags; service-quality inferences | Generated by the Services |
| Approximate location | Location inferred from IP address; E911 registered address for emergency calling | Automatic collection; you |
| Professional information | Job title, employer, role in the buying decision | You |
We do not collect biometric identifiers, and we do not use the content of your communications to build advertising profiles.
Customer Proprietary Network Information (CPNI). Call detail records and service configuration are CPNI under federal law (47 U.S.C. § 222) and FCC rules. We use CPNI to provide, bill for, and support your service, to protect against fraud, and — with the consent the law requires — to recommend other Blinksoft services to you. We do not sell CPNI. You may withdraw CPNI marketing consent at any time by contacting us; withdrawal never affects your service.
4. How we use personal information
We use personal information to: provide, configure, maintain, and support the Services; respond to quotes and inquiries; create and administer accounts; bill and collect payment; port numbers and provision hardware; route emergency (E911) calls to the registered address; deliver the AI features a customer enables; monitor quality, troubleshoot, and secure our network; detect and prevent fraud, spam, and abuse; comply with law and lawful requests; enforce our agreements; market our services as described in Section 6; and analyze and improve our website, products, and advertising.
AI and machine learning. AI features (transcription, summaries, sentiment) are run to produce output for the customer whose calls they analyze. We do not use the content of your calls, messages, or recordings to train AI models for other customers, and we do not sell communications content.
Automated decision-making. We do not make decisions about you by automated means that produce legal or similarly significant effects.
5. Cookies, analytics, and advertising
We use cookies and similar technologies on blinksoft.ai:
- Essential — required for the site to function.
- Analytics — Google Analytics, to understand site traffic and usage. Opt out at tools.google.com/dlpage/gaoptout.
- Advertising — pixels and tags from advertising platforms (such as Meta and LinkedIn) that measure our ads and may enable interest-based advertising across sites.
You can control cookies through our cookie banner (where shown) and your browser settings. We honor the Global Privacy Control (GPC) signal as an opt-out of targeted advertising where the law requires it. Because there is no industry-standard response to legacy "Do Not Track" browser signals, we do not respond to DNT, but GPC and our cookie controls achieve the same result.
6. Marketing choices
Email. With your consent or as otherwise permitted by law, we send marketing emails. Every one includes an unsubscribe link; opting out does not affect service or billing messages.
Text messages. If you opt in to texts from Blinksoft: message frequency varies; message and data rates may apply; reply STOP to cancel or HELP for help; consent is not a condition of purchase. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except as necessary to deliver the messages through our messaging providers.
Calls. We may call you about your quote, order, or service; ask us any time not to make marketing calls to your number.
7. Call recording responsibilities
Where a customer's plan records calls, that customer controls when and how recording is used in their business. Recording laws vary by state, and some states require all parties' consent. Customers are responsible for using recording and AI-analysis features in compliance with the laws that apply to them, including notice and consent to call participants where required.
8. When we disclose personal information
| Recipients | What and why |
|---|---|
| Carriers & network partners | Call/message routing data and phone numbers, to originate, route, terminate, and port communications, and to deliver E911 |
| Service providers | Hosting, payment processing, messaging delivery, analytics, email tools — under contracts limiting use to our instructions |
| Hardware & logistics partners | Name, shipping address, configuration details, to program and deliver equipment |
| Advertising partners | Website activity via cookies/pixels (Section 5) for ad measurement and targeting — never communications content or CPNI |
| Corporate transactions | If Blinksoft or its assets are acquired or reorganized, data transfers with the business and this policy continues to apply |
| Legal & safety | Courts, regulators, and law enforcement under valid legal process, and where necessary to protect rights, safety, and property |
We do not sell personal information for money. Sharing website activity with advertising platforms may count as "sharing"/"targeted advertising" under some state laws — Section 9 explains how to opt out. We never sell or share the content of your communications, CPNI, or customer lists.
De-identified data. Where we use de-identified or aggregated data (for example, service-quality statistics), we maintain it without re-identifying it and require the same of recipients.
9. Your privacy rights
We extend the following to everyone, regardless of state: the right to know/access the personal information we hold about you and receive a portable copy; to correct inaccurate information; to delete it (subject to legal retention duties); to opt out of targeted advertising (via our cookie controls, GPC, or by contacting us); and to non-discrimination for exercising any right.
Residents of California, Colorado, Connecticut, Virginia, Utah, and other states with comprehensive privacy laws may have these rights as a matter of law, along with the right to limit use of sensitive personal information (we use none beyond what Section 3 lists, and only to provide the Services) and, in California, the right to know the categories, sources, purposes, and recipients described in Sections 3, 4, and 8.
How to make a request: email privacy@blinksoft.ai or call (877) 505-0170. We will verify your identity (and, for an authorized agent, proof of authority) and respond within 45 days, extendable once where the law allows. If we decline a request, we will explain why, and residents of states with an appeal right may appeal by replying to our decision; we will respond to appeals within the period their law sets, and you may also contact your state Attorney General.
California "Shine the Light" (Civ. Code § 1798.83): we do not disclose personal information to third parties for their own direct marketing.
Nevada residents: we do not sell personal information as defined by Nevada law; you may still register your preference at privacy@blinksoft.ai.
End users of our customers: for communications content we process as a service provider, make requests to the business that operates the phone system (Section 1).
10. Retention
We keep personal information only as long as needed: account and billing records for the life of the account plus periods required by tax, accounting, and telecom rules; call detail records as required for billing, troubleshooting, and legal compliance; call recordings for the period stated in your plan (currently 60 days) unless configured otherwise or preserved under a legal hold; marketing data until you opt out or it goes stale; website analytics per the retention settings of our tools. When no longer needed, data is deleted or de-identified.
11. Security
We protect personal information with administrative, technical, and physical safeguards appropriate to its sensitivity — encryption in transit, access controls on communications content, network monitoring, and vendor due diligence. No system is perfectly secure; if a breach affects your personal information, we will notify you as required by law, including New York's SHIELD Act.
12. International visitors
Blinksoft provides the Services from the United States, for businesses in the United States. If you access the website from outside the U.S., your information is processed and stored in the U.S., which may not provide the same data protections as your home jurisdiction.
13. Children
The Services are for businesses and not directed to children under 16. We do not knowingly collect personal information from children; contact us for deletion if you believe a child has provided it.
14. Third-party sites
Our website links to third-party services (Trustpilot, social media, our support ticket portal). Their privacy practices are their own; this policy does not cover them.
15. Changes to this policy
We may update this policy from time to time. Updates are posted at blinksoft.ai/legal/privacy with a new effective date; for material changes affecting customers we will give advance notice by email or through the service. Prior versions are available on request.
16. Contact us
Blinksoft LLC · (877) 505-0170 · privacy@blinksoft.ai