Compare · vs Nextiva
Nextiva sells a customer-experience platform. Blinksoft sells the part your business actually dials: phones that work, installed on site, with a person who answers in three rings.
| How it works | Nextiva | Blinksoft |
|---|---|---|
| Product focus | A broad customer-experience suite, voice is one channel of many | The phone system is the product, built and serviced in-house |
| Getting started | Remote onboarding sessions, you plug in the phones | Site survey first, then our technicians install on site |
| Support model | Phone and chat support, escalation through case tiers | Dial 611 from any handset, a person in three rings |
| Who you deal with | A case number per issue | A named Client Concierge who owns your account |
| Hardware billing | Purchased separately, or bring your own devices | Included in the monthly number, nothing upfront |
| When billing starts | At signup | When your system is live and signed off |
Rows describe each company's standard service model as published; plans and promotions change, so verify the details that matter to you with both vendors. Our own numbers are on the pricing page, in full.
Leaving Nextiva?
The three things businesses arriving from Nextiva mention most:
Social inboxes, chatbots and CX analytics are impressive, but most arrivals were paying for a suite and using the phones. We sell the part you dial, with AI where it earns its keep: transcription, summaries and sentiment on your calls.
Getting past the first support tier to someone who can act takes persistence. The person who answers 611 here is on the team that built your system.
Handsets arrive in boxes with a setup guide. Ours arrive programmed to your extensions and get installed, tested and trained on site.
Ready when you are
Send a recent invoice and we'll quote the same setup like-for-like, businesses that switch save 20% on average.
Typical response the same business day · No contract until your system is installed, tested and signed off